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What Our Customers Say About Us

It's not often that people will take the time to tell you that you did a good job.When they do we really appreciate it. We're certainly not perfect, but here are some comments from folks who thought we were pretty OK...

Hello, I am writing to let you know how wonderful my buying experience at Woodsy's , Kent was. The salesman helped me find the exact guitar I was looking for and I am extremely happy with it. I had some set-up issues and Don (the Guitar tech) was extremely helpful and informative. He not only solved my set-up issues but explained the theory behind it and gave me some vital tips for storing and caring for the guitar so I knew for future reference and did not have to rely solely on the store for help with the guitar. Thank you so much for providing the area with such a great music store and remaining true despite the new "music superstores". I am undoubtedly a loyal customer now after being so well taken care of. I couldn't be happier with my purchase. Thank you so much. - JM

I've heard about Woodsy's for years but until today I've never had an
opportunity to drop in. My mistake.

After 23 years of not playing out I've gotten back to doing open mics in the area and I've been more than a little disappointed in the pickup in my aging Guild. I've been looking at various solutions and had settled on the Baggs iBeam active and outside of the internet couldn't find one easily. So I thought of Woodsy's and took a chance. Sure enough you had one in stock. Your website suggested that the first one is a little tricky on the install and suggested that I could have the job done in your store.I called and spoke with Don Philpott and explained my situation and explained that since I live out east of Cleveland leaving it and coming back wasn't all that convenient and besides I have open mics on Monday and Tuesday of the coming week I wanted to play. Don offered to take a look to see if it was a good fit and said if I didn't mind waiting he might be able to get it taken care of today.

The reason for this note is to let you know how happy I am with Don, the way he treated me and the care he showed for the old Guild. He got the job done quickly and reasonably and even took the time to show off the high end acoustic room and talk a little bit about the store and services. I'm not along time customer and yet I left feeling like one. That's something that you don't get to experience too often these days.

So thanks to Don I'll be better amplified this week and I'll have a great customer experience to talk about to the other musician's I run into as I'm out playing.

I just thought that you should know. My guess is that you're not surprised. -B.

My Martin D4l was broken beyond repair in an accident on Sunday.Yikes!

So, yesterday (Monday) I had to get a new guitar and was pretty intent on a new D4l vs changing to another, but open to the concept. After letting my fingers do the walking, I found that your Kent store (where I have shopped before) had a D4l in stock, while no other Cleveland/Akron area store did.

I talked to Don about it over the phone and we agreed that I'd come down and look at it. Don spent a lot of time with me yesterday. He assisted me in trying other guitars back to back with theD41 and talked about the differences and what made sense with my playing style.He did not rush me in any way, and when 1 asked him to change the strings on the D4l so I could hear it as 1 was used to, he didn't hesitate. He changed them, cleaned it up and then we spent some additional time evaluating the sound and performance of the instrument. He made me feel very comfortable with the time it took to make the decision.

After deciding on the new D41, Don then took my Fishman pick up out of the broken guitar, (which he installed over10 years ago-1 think) put it on the bench, checked it out and determined that it was ok to re-install in the new one. He also spent enough time with me discussing options on the pick up system that were available, but we decided to use what was already a solid system with no problems. Of course he's setting up, based on our conversation about my preferences and I get to pick it up later today.

I'm sure you know what a good guy you have in Don, and the value he brings to your organization and customers like me who need to make a serious decision about investing in a quality instrument, but I just had to tell you to make sure we all could recognize what a great asset he is to Woodsy's.

I look forward to coming in later today andpicking up my new D4l ! - VM

Just wanted to say thanks.

I had a problem with a piece of equipment I was selling on Ebay. I had put it in another music shop in the Canton area and was told it was fixed. When Igot the unit back int was not fixed! The bad thing is it was sold as in good working order. I contacted Tom at your Kent store. He was very professional and got the problem fixed in a timely manner, as well as reasonably priced. Which I will honestly say saved my rear! Thanks again to the staff of Woodsy's and to Tom. - DJ

I just want you and Woodsy's customers to know that your Guitar Repairman, Bradly Kramer is one of the BEST I have come across . I am a Musician and Skilled Tradesman by Trade, and he is the most knowledgeable person I have come across. Every time he has worked on my guitars they have been BETTER than NEW ! I am very glad he is part of your Medina Store! - JL

I recently purchased my first Martin Guitar (HD-28) from your Kent store. I’m writing to express my gratitude for the customer service that I received each and every time I visited your store prior to making a decision on a guitar. Specifically, I would like to point out that Don was extremely helpful with answering my questions and had a very good overall knowledge of the Martin line. Obviously, I’m not telling you anything you don’t already know. None the less, you don’t often experience that type of customer service and I thought it was worth recognizing. It is great to have found a true music store with good people! - GH